Shipping Policy

Dear Valued Customer,

Thank you for selecting The Living Company for your shopping needs. We pride ourselves on our dedication to delivering your orders promptly and efficiently. To ensure a smooth experience, we kindly ask you to carefully review our shipping policy, which outlines the details and guidelines related to the delivery of your purchases.

Shipping Areas:

1.1. The Living Company presently extends shipping services within Pakistan. As we continually strive to enhance our service, any updates regarding our shipping areas will be promptly communicated on our website.

Order Processing Time:

2.1. Upon successful placement of your order on The Living Company's website, our team promptly initiates processing.

2.2. Orders are typically processed within 1-2 business days, excluding weekends and public holidays. 2.3. Please note that during peak seasons or promotional events, order processing times may vary.

Shipping Methods:

3.1. The Living Company collaborates with reliable and reputable shipping partners to ensure the efficient and secure delivery of your orders. 3.2. The shipping method employed for your order may vary based on factors such as delivery address, item size, weight, and the availability of shipping services in your area.

Estimated Delivery Time:

4.1. The estimated delivery time for your order hinges on the shipping address and the chosen shipping method. Ordinarily, orders are delivered within 2-5 business days.

4.2. It is important to note that the estimated delivery time provided during the checkout process is approximate and may be subject to unforeseen delays or circumstances beyond our control.

4.3. Rest assured, The Living Company endeavors to ensure timely delivery and will keep you informed of any significant delays or changes in the estimated delivery time.

Order Tracking:

5.1. Upon shipment of your order, you will receive a shipping confirmation email containing pertinent tracking information.

5.2. Tracking your order is made simple through our courier partner’s website's "Track Consignment" section, where you can enter the tracking number provided.

5.3. Please allow some time for the tracking information to be updated by the shipping carrier subsequent to receiving the shipping confirmation email.

Delivery Attempts and Re-Delivery:

6.1. Our esteemed shipping partners undertake reasonable efforts to deliver your order to the specified shipping address. In the event of absence, they may endeavor to contact you via phone or email to arrange a suitable delivery time.

6.2. It is incumbent upon you to furnish accurate and comprehensive delivery address details, inclusive of any specific instructions or landmarks facilitating the delivery process.

Delivery Charges:

7.1. The Living Company extends complimentary shipping on orders surpassing a certain order value. The precise threshold for free shipping will be prominently displayed on our website and is subject to change.

7.2. For orders falling below the free shipping threshold, applicable delivery charges will be clearly outlined during the checkout process.

Order Splitting:

8.1. In certain scenarios, your order may be split into multiple shipments, necessitated by items with disparate availability or originating from distinct warehouses.

8.2. Rest assured, you will receive separate tracking information for each shipment, potentially resulting in staggered receipt of your items.

Damaged or Missing Items:

9.1. Upon receipt of your order, we urge you to meticulously inspect the package for any indications of damage or tampering on the same day of receiving your parcel.

9.2. Should you identify any damage or missing items, we kindly request you to promptly contact The Living Company's customer support for requisite assistance.

We are sincerely grateful for your trust in The Living Company, and we remain steadfast in our commitment to providing you with a seamless shopping experience. Should you have any further inquiries or concerns regarding our shipping policy, please do not hesitate to reach out to us.